Q1: What products does your company have?
A: HOLS specializes in intelligent manufacturing, with business operations focusing on three key areas: customized production lines, standard products, and testing services. Our standard products include high-quality dispensing machines, potting machines, advanced curing equipment, and related offerings. Customized production lines are tailored automated solutions crafted to meet specific customer requirements, mainly involving new energy motors and electronic control systems, as well as automotive and electronic semiconductor products.
Q2: Where is your company located?
A: HOLS is headquartered in the vibrant city of Suzhou, with state-of-the-art manufacturing bases in Suzhou and three strategic offices. Additionally, we have two international offices located in Germany and Mexico, all dedicated to delivering premium products and services to our valued customers worldwide.
Q3: How long does it take to produce the machine?
A: Since our products are meticulously customized based on customer demands, standard equipment can be delivered approximately one month after receiving an order. For non-standard production lines, the timeline is around three months from the initial design confirmation to delivery, ensuring precision and quality.
Q4: If we don't know how to use it after purchasing the machine, will your company teach us?
A: Absolutely. We warmly invite you to send a team to visit our factory, where our skilled engineers will provide comprehensive operational guidance until you are proficient in operating the equipment. If a visit is inconvenient, we also offer robust online support services to assist you.
Q5: What should we do when equipment malfunctions?
A: 1. 24/7 Expert Support: Our dedicated engineers are on standby around the clock, delivering swift issue identification and resolution to ensure minimal operational disruption and maintain productivity.
2. One-Year Comprehensive Warranty: All our equipment comes with a 12-month warranty against material defects under normal operation. Qualifying repairs include complimentary replacement parts, with exclusions for intentional damage or unauthorized modifications.