Q1: What products does your company have?
A: At HOLS, we are pioneers in the realm of intelligent manufacturing, focusing on three core areas: bespoke production lines, a robust range of standard products, and comprehensive testing services. Our standard offerings include state-of-the-art dispensing machines, potting machines, curing equipment, and more. Our custom-built production lines are expertly tailored to meet specific customer needs, predominantly serving the new energy motors, electronic control systems, and semiconductor industries. This includes innovative assembly and testing lines for various sensors, as well as advanced intelligent chassis by wire control production line solutions.
Q2: Where is your company located?
A: HOLS proudly anchors its headquarters in the dynamic city of Suzhou, where our manufacturing facilities are also located. Additionally, we have three regional offices and strategically placed overseas offices in both Germany and the USA, ensuring a global footprint.
Q3: How long does it take to produce the machine?
A: Our meticulously customized products are crafted to meet individual client demands. The lead time for standard equipment delivery is typically one month from order receipt. For non-standard production lines, the process from initial design confirmation to delivery generally spans approximately three months, ensuring precision and excellence.
Q4: If we don't know how to use the machine, will your company teach us?
A: Absolutely. We warmly welcome your team to our factory, where our skilled engineers will provide comprehensive operational guidance until proficiency is achieved. If visiting is not feasible, we extend our support through robust online services, ensuring you are equipped with the necessary skills.
Q5: What should we do when equipment malfunctions?
A: 1. Enjoy 24/7 expert support: Our dedicated team of engineers is on standby around the clock, ready to swiftly identify and resolve any issues, ensuring your operations continue with minimal disruption.
2. Benefit from a comprehensive one-year warranty: Our equipment comes with a 12-month warranty covering material defects under normal operation. Eligible repairs include free replacement parts, excluding intentional damage or unauthorized modifications, providing you with peace of mind.