Q1: What products does your company have?
A: HOLS specializes in intelligent manufacturing, with three main business areas: customized production lines, standard products, and testing services. Our standard product lineup includes dispensing machines, potting machines, curing equipment, and related products. Customized production lines are tailored automated production solutions catering to customer specifications, primarily focusing on new energy motors and electronic control systems, automotive, and electronic semiconductor-related products. Examples include assembly and testing lines for various sensors, intelligent chassis by wire control production line solutions (brake by wire, steer by wire, suspension by wire, etc.), new energy motor production lines, and IGBT frame dispensing and curing production lines. Our testing services deliver comprehensive testing, data simulation collection.
Q2: Where is your company located?
A: HOLS is headquartered in Suzhou, with manufacturing bases also located in Suzhou and three domestic offices. Furthermore, we have two overseas offices in Germany and Mexico, all dedicated to providing exceptional products and services to our global clientele.
Q3: How long does it take to produce the machine?
A: As our products are customized to meet client needs, standard equipment delivery occurs about one month post-order receipt. A non-standard production line requires approximately three months from the confirmation of design to final delivery.
Q4: If we don't know how to use it after purchasing the machine, will your company teach us?
A: Certainly. We warmly invite you to send a team to our factory, where our adept engineers will provide comprehensive operational training until you master the equipment. If visiting our company is not feasible, we also offer convenient online support services to assist you.
Q5: What should we do when equipment malfunctions?
A: 1. 24/7 Expert Support: Our engineers are available around the clock to promptly identify and resolve issues, minimizing any operational disruptions.
2. One-Year Comprehensive Warranty: Each piece of equipment is protected by a 12-month warranty against material defects under normal use. Eligible repairs include free replacement parts (exclusions apply to intentional damage or unauthorized modifications).