Q1: What products does your company have?
A: At HOLS, we are at the forefront of intelligent manufacturing, with our business activities thriving in three core areas: bespoke production lines, an array of standard products, and extensive testing services. Our standard products feature dispensing machines, potting machines, curing equipment, and related innovations. Tailored production lines are meticulously crafted to meet specific customer needs, predominantly catering to sectors such as new energy motors, electronic control systems, automotive, and semiconductor industries. This includes assembly and testing lines for various sensors and sophisticated intelligent chassis by wire control production line solutions.
Q2: Where is your company located?
A: HOLS takes pride in its headquarters based in Suzhou, where we also maintain our state-of-the-art manufacturing facilities. Alongside, we operate three offices within the region and have strategically positioned two overseas offices in Germany and the USA, ensuring seamless global operations.
Q3: How long does it take to produce the machine?
A: Recognizing that our products are precisely customized to align with each client's unique demands, the lead time for standard equipment delivery is typically one month from the receipt of the order. For non-standard production lines, the comprehensive process, from initial design confirmation to delivery, usually spans approximately three months.
Q4: If we don't know how to use the machine, will your company teach us?
A: Absolutely. We warmly welcome your team to visit our factory, where our experienced engineers will provide exhaustive operational guidance until you attain proficiency in equipment operation. Should visiting us be challenging.
Q5: What should we do when equipment malfunctions?
A: 1. Enjoy 24/7 expert support: Our dedicated engineers are on standby around the clock, poised to swiftly identify and resolve issues, ensuring minimal disruption to your operations and guaranteeing optimal performance.
2. Benefit from a one-year comprehensive warranty: Our equipment comes with a 12-month warranty covering material defects under normal operation. Eligible repairs entail free replacement parts, with exceptions for intentional damage or unauthorized modifications.
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