Q1: What products does your company have?
A: At HOLS, we specialize in the realm of intelligent manufacturing, with our business activities comprising three core areas: customized production lines, a range of standard products, and comprehensive testing services. Our standard products encompass dispensing machines, potting machines, curing equipment, and related innovations. The customized production lines are tailored to meet specific customer requirements and predominantly serve sectors like new energy motors, electronic control systems, and automotive and semiconductor industries. This includes assembly and testing lines for various sensors and intelligent chassis by wire control production line solutions. Our robust testing services offer a variety of testing options, data simulation collection, and more.
Q2: Where is your company located?
A: HOLS proudly bases its headquarters in Suzhou, where we also maintain our manufacturing facilities. Additionally, we operate three offices within the region and have strategically positioned two overseas offices in Germany and USA.
Q3: How long does it take to produce the machine?
A: Given that our products are meticulously customized to meet individual client demands, the lead time for standard equipment delivery is typically one month from order receipt. For non-standard production lines, from the initial design confirmation to delivery, the process usually spans approximately three months.
Q4: If we don't know how to use the machine, will your company teach us?
A: Absolutely. We cordially invite your team to visit our factory, where our engineers will provide comprehensive operational guidance until you achieve proficiency in operating the equipment. If visiting us poses a challenge, rest assured, as we also extend our support through online services.
Q5: What should we do when equipment malfunctions?
A: 1. Enjoy 24/7 expert support: Our dedicated engineers are on standby around the clock, ready to quickly identify and resolve issues, ensuring minimal disruption to your operations.
2. Benefit from a one-year comprehensive warranty: Our equipment comes with a 12-month warranty covering material defects under normal operation. Eligible repairs entail free replacement parts, with exceptions for intentional damage or unauthorized modifications.
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