Q1: What products does your company have?
A: At HOLS, we excel in the domain of intelligent manufacturing, focusing on three core areas: bespoke production lines, an array of standard products, and comprehensive testing services. Our standard offerings include dispensing machines, potting machines, curing equipment, and more. The custom production lines are designed to meet specific customer needs, mainly servicing sectors like new energy motors, electronic control systems, and the automotive and semiconductor industries. This includes assembly and testing lines for diverse sensors and intelligent chassis by wire control production line solutions. Our robust testing services provide a wide range of testing options, data simulation collection, and beyond.
Q2: Where is your company located?
A: HOLS is proudly headquartered in Suzhou, where we maintain our manufacturing facilities. We also operate three regional offices and have strategically established two overseas offices in Germany and the USA.
Q3: How long does it take to produce the machine?
A: Since our products are meticulously customized to suit individual client needs, the lead time for standard equipment delivery is usually one month from order receipt. For non-standard production lines, from initial design confirmation to delivery, the process typically spans approximately three months.
Q4: If we don't know how to use the machine, will your company teach us?
A: Absolutely. We warmly invite your team to visit our factory, where our engineers will provide comprehensive operational guidance until you achieve proficiency in operating the equipment. If visiting us is challenging, rest assured, as we also offer support through online services.
Q5: What should we do when equipment malfunctions?
A: 1. Benefit from 24/7 expert support: Our dedicated engineers are on standby around the clock, ready to swiftly identify and address issues, ensuring minimal disruption to your operations.
2. Benefit from a one-year comprehensive warranty: Our equipment comes with a 12-month warranty covering material defects under normal operation. Eligible repairs entail free replacement parts, with exceptions for intentional damage or unauthorized modifications.