Q1: What products does your company have?
A: At HOLS, we excel in the domain of intelligent manufacturing, with our business activities centered around three core areas: bespoke production lines, a spectrum of standard products, and extensive testing services. Our standard products include dispensing machines, potting machines, curing equipment, and related innovations. The customized production lines are crafted to meet specific client needs and predominantly serve sectors such as new energy motors, electronic control systems, and the automotive and semiconductor industries. This includes assembly and testing lines for various sensors and intelligent chassis by wire control production line solutions. Our comprehensive testing services provide a wide array of testing options, data simulation collection, and more.
Q2: Where is your company located?
A: HOLS proudly anchors its headquarters in Suzhou, where we also operate our manufacturing facilities. Furthermore, we maintain three offices within the region and have strategically established two overseas offices in Germany and the USA.
Q3: How long does it take to produce the machine?
A: As our products are expertly customized to meet individual client requirements, the lead time for standard equipment delivery typically spans one month from order receipt. For non-standard production lines, the entire process from initial design confirmation to delivery generally takes approximately three months.
Q4: If we don't know how to use the machine, will your company teach us?
A: Absolutely. We warmly invite your team to visit our factory, where our engineers will deliver comprehensive operational guidance until you achieve mastery in operating the equipment. If visiting us is not feasible, rest assured, as we offer robust online support services as well.
Q5: What should we do when equipment malfunctions?
A: 1. Enjoy 24/7 expert support: Our dedicated engineers are available around the clock, ready to swiftly diagnose and resolve issues, ensuring minimal disruption to your operations.
2. Benefit from a one-year comprehensive warranty: Our equipment comes with a 12-month warranty covering material defects under normal operation. Eligible repairs entail free replacement parts, with exceptions for intentional damage or unauthorized modifications.