Q1: What products does your company have?
A: At HOLS, we are at the forefront of intelligent manufacturing, engaging in three core areas: customized production lines, an array of standard products, and comprehensive testing services. Our standard products include dispensing machines, potting machines, curing equipment, and related innovations. The customized production lines are designed to meet specific customer needs, primarily serving sectors such as new energy motors, electronic control systems, and automotive and semiconductor industries. This includes assembly and testing lines for various sensors and intelligent chassis by wire control production line solutions. Our robust testing services offer a wide range of testing options, data simulation collection, and more.
Q2: Where is your company located?
A: HOLS proudly positions its headquarters in Suzhou, where we also operate our manufacturing facilities. Furthermore, we have three regional offices and have strategically established two overseas offices in Germany and the USA.
Q3: How long does it take to produce the machine?
A: As our products are meticulously customized to meet individual client requirements, the lead time for standard equipment delivery is typically one month from order receipt. For non-standard production lines, from the initial design confirmation to delivery, the timeline usually spans approximately three months.
Q4: If we don't know how to use the machine, will your company teach us?
A: Absolutely. We warmly welcome your team to visit our factory, where our engineers will provide thorough operational guidance until you achieve proficiency in operating the equipment. If visiting poses a challenge, rest assured, we also offer comprehensive support through online services.
Q5: What should we do when equipment malfunctions?
A: 1. Enjoy 24/7 expert support: Our dedicated engineers are available around the clock, prepared to swiftly identify and resolve any issues, ensuring minimal disruption to your operations.
2. Benefit from a one-year comprehensive warranty: Our equipment comes with a 12-month warranty covering material defects under normal operation. Eligible repairs entail free replacement parts, with exceptions for intentional damage or unauthorized modifications.