Q1: What products does your company have?
A: At HOLS, we are pioneers in intelligent manufacturing, with our operations spanning three key areas: bespoke production lines, a suite of standard products, and comprehensive testing services. Our standard product lineup includes state-of-the-art dispensing machines, potting machines, curing equipment, and other technological advancements. Our bespoke production lines are custom-built to meet the unique needs of our clients, primarily serving industries such as new energy motors, electronic control systems, and automotive and semiconductor sectors. This encompasses assembly and testing lines for an array of sensors and sophisticated intelligent chassis by wire control production line solutions. Our extensive testing services offer a broad spectrum of testing options.
Q2: Where is your company located?
A: HOLS is proud to call Suzhou home, where our headquarters and manufacturing facilities are located. Moreover, we operate three regional offices and have strategically established two international offices in Germany and the USA to better serve our global clientele.
Q3: How long does it take to produce the machine?
A: With our commitment to meticulous customization tailored to each client's distinct needs, the lead time for standard equipment delivery is generally one month post order receipt. For non-standard production lines, the journey from initial design confirmation to final delivery typically spans about three months.
Q4: If we don't know how to use the machine, will your company teach us?
A: Absolutely. We warmly welcome your team to our facility, where our expert engineers will provide thorough operational training until you master the equipment. Should visiting us be challenging, we also offer comprehensive support through online services to ensure your success.
Q5: What should we do when equipment malfunctions?
A: 1. Enjoy 24/7 expert support: Our dedicated engineers are available around the clock, swiftly diagnosing and resolving issues to minimize operational disruption.
2. Benefit from a one-year comprehensive warranty: Our equipment is backed by a 12-month warranty covering material defects under standard operation. Qualifying repairs include free replacement parts, barring cases of intentional damage or unauthorized modifications.