Q1: What products does your company have?
A: HOLS stands as a beacon of innovation in intelligent manufacturing, focusing on three core areas: customized production lines, standard products, and comprehensive testing services. Our standard products include dispensing machines, potting machines, curing equipment, and a diverse array of related items. We specialize in crafting tailored production lines, uniquely designed to meet precise customer specifications, particularly in industries such as new energy motors, electronic control systems, automotive, and electronic semiconductors. This encompasses custom assembly and testing lines for various sensors, alongside pioneering intelligent chassis-by-wire control production line solutions.
Q2: Where is your company located?
A: HOLS proudly calls the dynamic city of Suzhou its home, with manufacturing bases in Suzhou and three additional offices. We also operate two prestigious international offices in Germany and Mexico, all committed to delivering exceptional products and services to our global clientele.
Q3: How long does it take to produce the machine?
A: Our products are expertly customized to meet each customer's unique requirements. For standard equipment, delivery takes approximately one month from the order's receipt. For non-standard production lines, the timeline from design confirmation to delivery is around three months.
Q4: If we don't know how to use it after purchasing the machine, will your company teach us?
A: Absolutely. We cordially invite you to send a team to our factory, where our skilled engineers will provide thorough operational guidance until you're fully proficient in operating the equipment. If visiting is inconvenient, we also offer comprehensive online support services.
Q5: What should we do when equipment malfunctions?
A: 1. Our dedicated 24/7 expert support team is always on standby. Our engineers are ready to swiftly identify and resolve issues, ensuring minimal disruption to your operations.
2. One-year comprehensive warranty: all equipment is safeguarded by a 12-month warranty against material defects under normal operation. Qualifying repairs include free replacement parts (exclusions: intentional damage/unauthorized modifications).
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