Q1: What products does your company have?
A: At HOLS, we are pioneers in the field of intelligent manufacturing, offering a triad of core services: bespoke production lines, a diverse array of standard products, and all-encompassing testing services. Our standard offerings include dispensing and potting machines, curing equipment, and other cutting-edge innovations. The customized production lines are intricately designed to fulfill precise customer specifications, primarily serving the new energy motors, electronic control systems, automotive, and semiconductor industries. This includes assembly and testing lines for various sensors and intelligent chassis by-wire control production line solutions. Our comprehensive testing services provide an extensive range of testing options, from data simulation to collection and beyond.
Q2: Where is your company located?
A: HOLS is proudly headquartered in Suzhou, where our manufacturing facilities are also based. We extend our presence with three regional offices and have strategically established two international offices located in Germany and the USA.
Q3: How long does it take to produce the machine?
A: Our commitment to precision customization means that the lead time for standard equipment delivery is typically about one month post-order receipt. For non-standard production lines, from the initial design sign-off to final delivery, the process generally spans around three months.
Q4: If we don't know how to use the machine, will your company teach us?
A: Absolutely. We warmly welcome your team to our factory, where our expert engineers will provide thorough operational training to ensure your team reaches full proficiency in equipment use. Should visiting prove challenging, we offer robust support through our online services.
Q5: What should we do when equipment malfunctions?
A: 1. Enjoy 24/7 expert support: Our dedicated team of engineers is available around the clock, poised to swiftly diagnose and resolve any issues, ensuring your operations continue with minimal disruption.
2. Benefit from a one-year comprehensive warranty: Our equipment comes with a 12-month warranty covering material defects under normal operation. Eligible repairs entail free replacement parts, with exceptions for intentional damage or unauthorized modifications.