Q1: What products does your company have?
A: HOLS is a titan in intelligent manufacturing, excelling in three primary domains: bespoke production lines, standard products, and extensive testing services. Our standard offerings feature dispensing machines, potting machines, curing equipment, and a myriad of associated items. We specialize in custom production lines tailored to client specifications in sectors like new energy motors, automotive, and electronic semiconductor industries. This includes bespoke assembly and testing lines for various sensors and cutting-edge chassis-by-wire control solutions. Our testing services provide comprehensive testing and data simulation collection, among other offerings.
Q2: Where is your company located?
A: HOLS proudly calls the bustling city of Suzhou home, with our headquarters nestled there. We have manufacturing bases in Suzhou and three additional offices, complemented by two international offices in Germany and Mexico, all committed to providing exceptional products and services to our global customers.
Q3: How long does it take to produce the machine?
A: Our meticulously crafted products are tailored to each customer's unique requirements. For standard equipment, you can expect delivery approximately one month from order receipt. For custom production lines, the journey from design confirmation to delivery takes about three months.
Q4: If we don't know how to use it after purchasing the machine, will your company teach us?
A: Absolutely. We warmly invite you to send a team to our factory, where our expert engineers will provide thorough operational training until you gain proficiency in operating the equipment. If visiting is not feasible, we offer comprehensive online support services to guide you every step of the way.
Q5: What should we do when equipment malfunctions?
A: 1. Our dedicated 24/7 expert support team is always at your service. Our engineers are poised to swiftly identify and resolve issues, ensuring minimal disruption to your operations.
2. One-year comprehensive warranty: All equipment is protected by a 12-month warranty against material defects under normal operation. Qualifying repairs include free replacement parts (exclusions: intentional damage or unauthorized modifications).