Q1: What products does your company have?
A: At HOLS, we excel in intelligent manufacturing, focusing on three principal areas: customized production lines, a diverse array of standard products, and an extensive suite of testing services. Our standard products include dispensing machines, potting machines, curing equipment, and associated innovations. Our customized production lines are designed to meet specific client needs, primarily serving the new energy motors, electronic control systems, automotive, and semiconductor sectors. This encompasses assembly and testing lines for an array of sensors and intelligent chassis by wire control production line solutions. Our comprehensive testing services provide a spectrum of testing options, data simulation collection, and much more.
Q2: Where is your company located?
A: HOLS proudly anchors its headquarters in the dynamic city of Suzhou, where our state-of-the-art manufacturing facilities are also located. We extend our reach with three regional offices and two strategically positioned overseas offices in Germany and the USA.
Q3: How long does it take to produce the machine?
A: Our products are meticulously tailored to meet specific client requirements, resulting in a standard equipment delivery lead time of approximately one month from order receipt. For non-standard production lines, the process from initial design confirmation to delivery typically spans around three months.
Q4: If we don't know how to use the machine, will your company teach us?
A: Absolutely. We warmly welcome your team to our factory, where our skilled engineers will provide thorough operational training until your team achieves complete proficiency. Should a visit be challenging, our commitment extends to providing exceptional online support services.
Q5: What should we do when equipment malfunctions?
A: 1. Benefit from 24/7 expert support: Our dedicated engineers are available around the clock, poised to swiftly diagnose and resolve any issues, ensuring your operations experience minimal disruption.
2. Benefit from a one-year comprehensive warranty: Our equipment comes with a 12-month warranty covering material defects under normal operation. Eligible repairs entail free replacement parts, with exceptions for intentional damage or unauthorized modifications.