Q1: What products does your company have?
A: HOLS is at the forefront of intelligent manufacturing, with our business focusing on three main areas: customized production lines, standard products, and comprehensive testing services. Our standard product range includes dispensing machines, potting machines, curing equipment, and related offerings. We excel in designing customized automated production lines tailored to customer requirements, primarily for new energy motors, electronic control systems, and automotive and electronic semiconductor-related products. This includes assembly and testing lines for various sensors and intelligent chassis by wire control production line solutions. Our testing services provide extensive testing, data simulation collection, and more.
Q2: Where is your company located?
A: HOLS proudly anchors its headquarters in Suzhou, with manufacturing bases located in Suzhou and additional offices. Furthermore, we have two overseas offices strategically positioned in Germany and Mexico, committed to delivering high-quality products and exemplary services to our global clientele.
Q3: How long does it take to produce the machine?
A: Our production timeline is tailored to meet our clients' specific needs. For standard equipment, delivery is typically within one month from order reception. A non-standard production line, requiring precise customization, usually takes about three months from initial design confirmation to delivery.
Q4: If we don't know how to use it after purchasing the machine, will your company teach us?
A: Absolutely. We invite you to send a team to our factory, where our skilled engineers will provide comprehensive operational training until you're proficient with the equipment. If visiting is not feasible, we also extend robust online support services to assist you.
Q5: What should we do when equipment malfunctions?
A: 1. 24/7 expert support: Our engineers are on standby around the clock to swiftly diagnose and resolve issues, ensuring minimal disruption to your operations.
2. One-year comprehensive warranty: All equipment is safeguarded by a 12-month warranty against material defects under standard operation. Repairs that qualify include free replacement parts, except in cases of intentional damage or unauthorized modifications.
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