Q1: What products does your company have?
A: HOLS excels in intelligent manufacturing, with its business primarily divided into three key areas: customized production lines, standard products, and testing services. Among these, the standard products include dispensing machines, potting machines, curing equipment, and related products. The customized production lines are tailored automated production lines based on customer requirements, mainly involving new energy motors and electronic control systems. This includes assembly and testing lines for various sensors, intelligent chassis-by-wire control production line solutions, new energy motor production lines, and IGBT frame dispensing and curing production lines, among others.
Q2: Where is your company located?
A: HOLS is headquartered in the vibrant city of Suzhou, with manufacturing bases also in Suzhou and three additional offices. Moreover, we have expanded our global presence with two overseas offices located in Germany and Mexico. We are dedicated to providing high-quality products and services to our customers worldwide.
Q3: How long does it take to produce the machine?
A: As our products are customized based on customers' demands, the delivery timeline varies. It takes approximately one month for standard equipment to be delivered from the receipt of an order. For a non-standard production line, it takes about three months from the initial design confirmation to the final delivery.
Q4: If we don't know how to use it after purchasing the machine, will your company teach us?
A: Absolutely. We warmly invite you to send a team to visit our factory, where our experienced engineers will provide comprehensive operational guidance until you are proficient in operating the equipment. If visiting our company is inconvenient, we also offer robust online support services to assist you.
Q5: What should we do when equipment malfunctions?
A: 1. 24/7 Expert Support: Our skilled engineers are available around the clock to swiftly identify and resolve issues, ensuring minimal operational disruption.
2. One-Year Comprehensive Warranty: All equipment is protected by a 12-month warranty against material defects under normal operation. Qualifying repairs include free replacement parts (exclusions: intentional damage or unauthorized modifications).