Q1: What products does your company have?
A: HOLS is a leader in intelligent manufacturing, with a business focus on three main areas: customized production lines, standard products, and comprehensive testing services. Our standard products encompass dispensing machines, potting machines, curing equipment, and a variety of related items. We offer tailored production lines, specifically designed to meet customer specifications, predominantly in sectors such as new energy motors and electronic control systems, automotive, and electronic semiconductor industries. This includes customized assembly and testing lines for an array of sensors, as well as intelligent chassis-by-wire control production line solutions. Our testing services deliver extensive testing, data simulation collection, and more.
Q2: Where is your company located?
A: HOLS is headquartered in the vibrant city of Suzhou, with manufacturing bases located in Suzhou and three additional offices. We also proudly operate two international offices in Germany and Mexico, all dedicated to delivering exceptional products and services to our global clientele.
Q3: How long does it take to produce the machine?
A: Our products are meticulously customized to meet each customer's specific demands. For standard equipment, delivery is approximately one month from order receipt. For non-standard production lines, the timeline from design confirmation to delivery is around three months.
Q4: If we don't know how to use it after purchasing the machine, will your company teach us?
A: Absolutely. We graciously invite you to send a team to visit our factory, where our skilled engineers will provide thorough operational guidance until you're proficient in operating the equipment. If a visit is inconvenient, we also offer comprehensive online support services.
Q5: What should we do when equipment malfunctions?
A: 1. Our 24/7 expert support team is always on standby. Our engineers are ready to deliver swift issue identification and resolution, ensuring minimal disruption to your operations.
2. One-year comprehensive warranty: all equipment is covered by a 12-month warranty against material defects under normal operation. Qualifying repairs include free replacement parts (exclusions: intentional damage/unauthorized modifications).
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