Q1: What products does your company have?
A: At HOLS, we specialize in intelligent manufacturing with three core business areas: customized production lines, standard products, and testing services. Our standard product range includes dispensing machines, potting machines, and similar advanced products. Our customized production lines are tailor-made automated systems designed to meet customer-specific requirements, primarily focusing on new energy motors, electronic control systems, and products related to automotive and electronic semiconductors. This includes assembly and testing lines for a variety of sensors, intelligent chassis by wire control solutions, and IGBT frame dispensing and curing lines.
Q2: Where is your company located?
A: HOLS proudly anchors its headquarters in Suzhou, complemented by manufacturing bases within the city and three regional offices. Internationally, we extend our reach with two overseas offices located in Germany and Mexico, all committed to delivering premium products and exceptional services to our global clientele.
Q3: How long does it take to produce the machine?
A: Given that our products are meticulously customized to meet individual customer demands, the production timeline for standard equipment is approximately one month from order receipt. For non-standard production lines, the process from initial design confirmation to final delivery typically spans around three months.
Q4: If we don't know how to use it after purchasing the machine, will your company teach us?
A: Absolutely. We warmly invite you to dispatch a team to visit our facility, where our skilled engineers will provide comprehensive operational guidance until you are proficient in using the equipment. We also offer robust online support services to meet your needs.
Q5: What should we do when equipment malfunctions?
A: 1. 24/7 Expert Support: Our dedicated team of engineers is available around the clock to offer rapid issue diagnosis and resolution, ensuring your operations face minimal disruption.
2. One-Year Comprehensive Warranty: Every piece of equipment comes with a 12-month warranty against material defects under normal operational conditions. Qualifying repairs include complimentary replacement parts, excluding cases of intentional damage or unauthorized modifications.