Q1: What products does your company have?
A: At HOLS, we excel in the domain of intelligent manufacturing, with our business operations encompassing three primary areas: bespoke production lines, a suite of standard products, and comprehensive testing services. Our standard offerings include dispensing machines, potting machines, curing equipment, and related innovations. The customized production lines are crafted to meet unique customer requirements and mainly serve sectors such as new energy motors, electronic control systems, and automotive and semiconductor industries. This includes assembly and testing lines for diverse sensors and intelligent chassis by wire control production line solutions. Our extensive testing services provide a range of testing options, data simulation collection, and more.
Q2: Where is your company located?
A: HOLS proudly anchors its headquarters in Suzhou, where we also house our manufacturing facilities. Furthermore, we operate three offices within the region and have strategically established two overseas offices in Germany and the USA.
Q3: How long does it take to produce the machine?
A: As our products are meticulously tailored to meet specific client needs, the lead time for standard equipment delivery is generally one month from the order's receipt. For non-standard production lines, from the initial design confirmation to delivery, the process typically spans approximately three months.
Q4: If we don't know how to use the machine, will your company teach us?
A: Absolutely. We warmly invite your team to our factory, where our engineers will provide thorough operational training until you achieve proficiency in operating the equipment. Should a visit be impractical, rest assured, we also offer support through online services.
Q5: What should we do when equipment malfunctions?
A: 1. Enjoy 24/7 expert support: Our dedicated engineers are available around the clock, prepared to swiftly diagnose and address issues, ensuring minimal disruption to your operations.
2. Benefit from a one-year comprehensive warranty: Our equipment comes with a 12-month warranty covering material defects under normal operation. Eligible repairs entail free replacement parts, with exceptions for intentional damage or unauthorized modifications.