Q1: What products does your company have?
A: At HOLS, we excel in the field of intelligent manufacturing, focusing on three core areas: customized production lines, an array of standard products, and exhaustive testing services. Our standard offerings include dispensing machines, potting machines, curing equipment, and groundbreaking innovations. Our customized production lines are meticulously crafted to meet specific customer needs, primarily serving industries such as new energy motors, electronic control systems, automotive, and semiconductors. This includes assembly and testing lines for a variety of sensors and solutions for intelligent chassis by wire control production lines.
Q2: Where is your company located?
A: HOLS proudly anchors its headquarters in the vibrant city of Suzhou, where we also house our manufacturing facilities. Furthermore, we operate three regional offices within the area and have strategically positioned two overseas offices in Germany and the USA.
Q3: How long does it take to produce the machine?
A: Our products are tailored with precision to satisfy each client's unique requirements. For standard equipment, you can expect delivery within one month from the moment your order is received. For bespoke, non-standard production lines, the timeline from the initial design agreement to the final delivery is typically around three months, ensuring exceptional quality and customization.
Q4: If we don't know how to use the machine, will your company teach us?
A: Absolutely. We warmly welcome your team to our factory, where our expert engineers will provide detailed, hands-on operational training until you're fully proficient in using the equipment. Should a visit be impractical, don't worry; we also offer robust online support to guide you every step of the way.
Q5: What should we do when equipment malfunctions?
A: 1. Enjoy 24/7 expert support: Our skilled engineers are available around the clock, ready to swiftly diagnose and resolve any issues, ensuring your operations face minimal interruption.
2. Benefit from a one-year comprehensive warranty: Our equipment is backed by a 12-month warranty, covering material defects under normal use. Should repairs be necessary, we provide free replacement parts, except in cases of intentional damage or unauthorized alterations.
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