Q1: What products does your company have?
A: At HOLS, we are at the forefront of intelligent manufacturing, specializing in three key areas: customized production lines, a diverse range of standard products, and comprehensive testing services. Our standard offerings include advanced dispensing machines, potting machines, curing equipment, and related innovations. Our custom production lines are expertly tailored to meet specific customer needs, serving industries such as new energy motors, electronic control, automotive, and semiconductors. This encompasses assembly and testing lines for a variety of sensors and intelligent chassis by wire control solutions.
Q2: Where is your company located?
A: HOLS is proudly headquartered in the vibrant city of Suzhou, where our state-of-the-art manufacturing facilities are located. We also maintain a strong presence with three regional offices and have strategically established two international offices in Germany and the USA.
Q3: How long does it take to produce the machine?
A: Our products are crafted with meticulous attention to detail, customized to meet each client's unique requirements. The typical lead time for standard equipment delivery is one month from order receipt. For non-standard production lines, the process, from initial design confirmation to delivery, typically spans approximately three months, ensuring precision and quality.
Q4: If we don't know how to use the machine, will your company teach us?
A: Absolutely. We warmly invite your team to our factory, where our skilled engineers will provide thorough operational training until proficiency is achieved. Should visiting be a challenge, we offer comprehensive online support to ensure seamless operation.
Q5: What should we do when equipment malfunctions?
A: 1. Experience 24/7 expert support: Our dedicated engineers are available around the clock, ready to swiftly diagnose and resolve any issues, minimizing operational disruptions.
2. Take advantage of a comprehensive one-year warranty: Our equipment is backed by a 12-month warranty covering material defects under normal operation. Eligible repairs include free replacement parts, excluding cases of intentional damage or unauthorized modifications.