Q1: What products does your company have?
A: At HOLS, we excel in the domain of intelligent manufacturing, extending our expertise across three core areas: bespoke production lines, a diverse range of standard products, and comprehensive testing services. Our standard products include dispensing machines, potting machines, curing equipment, and related innovations. The customized production lines are meticulously tailored to meet specific customer requirements, predominantly serving sectors such as new energy motors, electronic control systems, and automotive and semiconductor industries. This includes assembly and testing lines for various sensors and intelligent chassis by wire control production line solutions. Our robust testing services offer a variety of testing options, data simulation collection.
Q2: Where is your company located?
A: HOLS is proudly headquartered in Suzhou, where we also house our manufacturing facilities. In addition, we operate three local offices and have strategically established two overseas offices in Germany and the USA.
Q3: How long does it take to produce the machine?
A: Given our commitment to meticulously customizing products to meet individual client demands, the lead time for standard equipment delivery is typically one month from order receipt. For non-standard production lines, from the initial design confirmation to delivery, the process usually spans approximately three months.
Q4: If we don't know how to use the machine, will your company teach us?
A: Absolutely. We warmly invite your team to visit our factory, where our skilled engineers will provide comprehensive operational guidance until you achieve proficiency in operating the equipment. Should visiting us prove challenging, rest assured as we also extend our support through comprehensive online services.
Q5: What should we do when equipment malfunctions?
A: 1. Enjoy 24/7 expert support: Our dedicated engineers are on standby around the clock, ready to swiftly identify and resolve issues, ensuring minimal disruption to your operations.
2. Benefit from a one-year comprehensive warranty: Our equipment comes with a 12-month warranty covering material defects under normal operation. Eligible repairs entail free replacement parts, with exceptions for intentional damage or unauthorized modifications.