Q1: What products does your company have?
A: HOLS is dedicated to the forefront of intelligent manufacturing, with business segments that encompass customized production lines, standard products, and testing services. Our standard products include dispensing machines, potting machines, curing equipment, and associated products. We specialize in creating customized automated production lines tailored to our clients' requirements, focusing on new energy motors, electronic control systems, as well as automotive and semiconductor products. This includes assembly and testing lines for various sensors and intelligent chassis by wire control production line solutions. Our testing services offer a range of testing options, data simulation collection, and more.
Q2: Where is your company located?
A: HOLS proudly calls Suzhou its home, with manufacturing bases located in Suzhou and three additional offices. Additionally, we have two overseas offices situated in Germany and Mexico. We are committed to providing high-quality products and exceptional services to our customers around the world.
Q3: How long does it take to produce the machine?
A: As our offerings are tailored to meet the unique demands of our clients, it typically takes about one month to deliver standard equipment from the time an order is received. For non-standard production lines, from the initial design confirmation to delivery, the timeline is approximately three months.
Q4: If we don't know how to use it after purchasing the machine, will your company teach us?
A: Absolutely. We warmly invite you to send your team to visit our factory, where our engineers will provide comprehensive operational guidance until you are proficient in operating the equipment. If visiting our facility is not feasible, we also offer robust online support services to assist you.
Q5: What should we do when equipment malfunctions?
A: 1. 24/7 expert support: Our team of engineers is available around the clock to swiftly identify and resolve any issues, ensuring that your operations experience minimal disruption.
2. One-year comprehensive warranty: All equipment is backed by a 12-month warranty covering material defects under normal operation. Eligible repairs include free replacement parts (exclusions apply for intentional damage or unauthorized modifications).
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