Q1: What products does your company have?
A: At HOLS, we are pioneers in intelligent manufacturing, focusing on three main areas: customized production lines, standard products, and comprehensive testing services. Our standard products include a diverse range of dispensing machines, potting machines, curing equipment, and more. We excel in creating tailored production lines, specifically designed to meet customer specifications across industries like new energy motors and electronic control systems, automotive, and electronic semiconductors. This includes customized assembly and testing lines for various sensors and innovative intelligent chassis-by-wire control production line solutions. Our testing services offer extensive testing, data simulation collection, and beyond.
Q2: Where is your company located?
A: HOLS is proudly headquartered in the dynamic city of Suzhou, where our manufacturing bases are located, along with three additional offices. We also boast two international offices in Germany and Mexico, all committed to delivering exceptional products and services to our esteemed global clientele.
Q3: How long does it take to produce the machine?
A: Our products are meticulously customized to meet each customer's specific demands. For standard equipment, delivery is approximately one month from order receipt. For non-standard production lines, the timeline from design confirmation to delivery spans around three months, ensuring tailored perfection.
Q4: If we don't know how to use it after purchasing the machine, will your company teach us?
A: Absolutely! We warmly invite you to send a team to our factory, where our skilled engineers will provide thorough operational guidance until proficiency is achieved. If a visit is inconvenient, we offer comprehensive online support services, ensuring you master the equipment with ease.
Q5: What should we do when equipment malfunctions?
A: 1. Our 24/7 expert support team is perpetually on standby. Our engineers are prepared to rapidly identify and resolve issues, minimizing disruptions to your operations.
2. One-Year Comprehensive Warranty: All equipment is backed by a 12-month warranty against material defects under normal operation. Qualifying repairs include free replacement parts (excluding intentional damage/unauthorized modifications).