Q1: What products does your company have?
A: At HOLS, we are pioneers in intelligent manufacturing, with our business spanning three core areas: customized production lines, standard products, and testing services. Our standard products encompass dispensing machines, potting machines, curing equipment, and related innovations. Tailor-made production lines are crafted to customer specifications, focusing on new energy motors, electronic control systems, and automotive or electronic semiconductor products. This includes assembly and testing lines for a variety of sensors, and cutting-edge intelligent chassis by wire control production line solutions. Our testing services offer comprehensive testing, data simulation collection, and more, to meet diverse needs.
Q2: Where is your company located?
A: Proudly headquartered in Suzhou, HOLS operates manufacturing bases in Suzhou with three local offices. Our global reach extends to offices in Germany and Mexico, enabling us to deliver exceptional products and services to clients worldwide.
Q3: How long does it take to produce the machine?
A: Our products are custom-tailored to meet specific customer needs. For standard equipment, expect delivery within about one month from order receipt. Non-standard production lines take approximately three months from design confirmation to delivery, ensuring each piece meets our exacting standards.
Q4: If we don't know how to use it after purchasing the machine, will your company teach us?
A: Absolutely. We extend a warm invitation for your team to visit our factory, where our skilled engineers will provide comprehensive operational guidance until you achieve proficiency. If a visit is not feasible, we also offer robust online support services to assist you.
Q5: What should we do when equipment malfunctions?
A: 1. 24/7 expert support: Our dedicated engineers are available around the clock to swiftly identify and resolve issues, minimizing any disruption to your operations.
2. One-year comprehensive warranty: All our equipment is backed by a 12-month warranty against material defects under normal use. Qualified repairs include complimentary replacement parts, with exclusions for intentional damage or unauthorized modifications.
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