Q1: What products does your company have?
A: At HOLS, we excel in the realm of intelligent manufacturing, with our business operations divided into three core areas: customized production lines, a diverse range of standard products, and comprehensive testing services. Our standard products include dispensing machines, potting machines, curing equipment, and related innovations. The customized production lines are tailored to meet specific customer requirements, primarily serving sectors such as new energy motors, electronic control systems, and automotive and semiconductor industries. This includes assembly and testing lines for various sensors and intelligent chassis-by-wire control production line solutions. Our robust testing services offer a variety of testing options, data simulation collection, and more.
Q2: Where is your company located?
A: HOLS proudly anchors its headquarters in Suzhou, where we also maintain our manufacturing facilities. Furthermore, we operate three offices within the region and have strategically positioned two overseas offices in Germany and the USA.
Q3: How long does it take to produce the machine?
A: As our products are meticulously customized to meet individual client demands, the lead time for standard equipment delivery is typically one month from order receipt. For non-standard production lines, from the initial design confirmation to delivery, the process generally spans approximately three months.
Q4: If we don't know how to use the machine, will your company teach us?
A: Absolutely. We warmly invite your team to visit our factory, where our engineers will provide comprehensive operational guidance until you achieve proficiency in operating the equipment. If visiting us proves challenging, rest assured, as we also extend our support through online services.
Q5: What should we do when equipment malfunctions?
A: 1. Enjoy 24/7 expert support: Our dedicated engineers are on standby around the clock, ready to swiftly identify and resolve issues, ensuring minimal disruption to your operations.
2. Benefit from a one-year comprehensive warranty: Our equipment comes with a 12-month warranty covering material defects under normal operation. Eligible repairs entail free replacement parts, with exceptions for intentional damage or unauthorized modifications.