Q1: What products does your company offer?
A: At HOLS, we are pioneers in intelligent manufacturing, focusing on three key areas: tailored production lines, a diverse array of standard products, and comprehensive testing services. Our standard offerings include advanced dispensing machines, potting solutions, cutting-edge curing equipment, and more. Our custom production lines are designed to fulfill specific client needs, primarily catering to sectors such as new energy motors, electronic control systems, as well as the automotive and semiconductor industries. This includes sophisticated assembly and testing lines for various sensors and state-of-the-art intelligent chassis by wire control solutions. Our extensive testing services provide a broad spectrum of testing options, data simulation collection, and beyond.
Q2: Where is your company located?
A: HOLS is proudly headquartered in Suzhou, where we also host our manufacturing facilities. In addition, we have established three regional offices and strategically placed two overseas offices in Germany and the USA.
Q3: What is the production lead time for the machine?
A: As our products are meticulously customized to fulfill specific client requirements, the standard equipment usually takes about one month from order receipt to delivery. For bespoke production lines, from initial design approval to final delivery, the timeline typically extends to approximately three months.
Q4: Will your company provide training if we're unfamiliar with using the machine?
A: Certainly. We warmly welcome your team to our facility, where our expert engineers will deliver comprehensive operational training until you're fully proficient with the equipment. If visiting isn't feasible, we also offer robust online support to assist you.
Q5: How should we respond to equipment malfunctions?
A: 1. Enjoy uninterrupted 24/7 expert support: Our dedicated engineers are available round-the-clock to swiftly diagnose and address any issues, ensuring minimal operational disruption.
2. Take advantage of a one-year comprehensive warranty: Our equipment is backed by a 12-month warranty covering material defects under normal operation. Eligible repairs include free replacement parts, excluding cases of intentional damage or unauthorized modifications.
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