Q1: What products does your company offer?
A: At HOLS, we excel in intelligent manufacturing, specializing in three pivotal areas: bespoke production lines, a diverse range of standard products, and comprehensive testing services. Our standard offerings include dispensing machines, potting machines, curing equipment, and groundbreaking innovations. Custom production lines are crafted to client specifications, serving industries like new energy motors, electronic controls, automotive, and semiconductors. We also provide assembly and testing lines for sensors and advanced by-wire control systems. Our robust testing services feature extensive testing options and data simulation collection, ensuring excellence across all phases.
Q2: Where is your company located?
A: Proudly headquartered in Suzhou, HOLS operates state-of-the-art manufacturing facilities here. We extend our presence with three regional offices and strategically placed overseas offices in Germany and the USA, ensuring global reach and support.
Q3: How long does it take to produce the machine?
A: Our commitment to customization means that standard equipment typically ships within one month of order. For our bespoke production lines, from design confirmation to delivery, the process spans approximately three months, ensuring each solution is tailored to perfection.
Q4: If we don't know how to use the machine, will your company teach us?
A: Certainly. We warmly welcome your team to our factory, where our expert engineers will provide comprehensive training until you master the equipment. If visiting is not feasible, we offer extensive online support to ensure your success.
Q5: What should we do when equipment malfunctions?
A: 1. Benefit from 24/7 expert support: Our dedicated engineering team is available around the clock to swiftly diagnose and resolve any issues, ensuring minimal operational disruption.
2. Comprehensive one-year warranty: Enjoy peace of mind with a 12-month warranty covering material defects under normal use, including free replacement parts, barring intentional damage or unauthorized modifications.