Q1: What products does your company have?
A: At HOLS, we excel in intelligent manufacturing, with our business operations encompassing three primary domains: bespoke production lines, an array of standard products, and comprehensive testing services. Our standard offerings include dispensing machines, potting machines, curing equipment, and related innovations. The custom production lines are crafted to meet specific customer needs, mainly serving sectors such as new energy motors, electronic control systems, and the automotive and semiconductor industries. This includes assembly and testing lines for various sensors and advanced intelligent chassis by wire control production line solutions. Our robust testing services provide a variety of testing options, data simulation collection, and more.
Q2: Where is your company located?
A: HOLS proudly operates from its headquarters in Suzhou, where our manufacturing facilities are also located. Furthermore, we maintain three regional offices and have strategically established two overseas offices in Germany and the USA.
Q3: How long does it take to produce the machine?
A: As our products are painstakingly customized to meet individual client specifications, the lead time for standard equipment delivery is typically one month from order receipt. For non-standard production lines, from the initial design confirmation to delivery, the process generally spans approximately three months.
Q4: If we don't know how to use the machine, will your company teach us?
A: Absolutely. We warmly invite your team to visit our facility, where our engineers will deliver comprehensive operational training until you achieve proficiency in operating the equipment. If visiting us is not possible, rest assured, as we also offer our support through online services.
Q5: What should we do when equipment malfunctions?
A: 1. Enjoy 24/7 expert support: Our dedicated engineers are available around the clock, ready to swiftly diagnose and resolve issues, ensuring minimal disruption to your operations.
2. Benefit from a one-year comprehensive warranty: Our equipment comes with a 12-month warranty covering material defects under normal operation. Eligible repairs entail free replacement parts, with exceptions for intentional damage or unauthorized modifications.