Q1: What products does your company have?
A: At HOLS, we excel in the domain of intelligent manufacturing, with our business operations encompassing three core areas: bespoke production lines, a variety of standard products, and comprehensive testing services. Our standard products include dispensing machines, potting machines, curing equipment, and related innovations. The customized production lines are tailored to specific customer requirements, primarily serving industries such as new energy motors, electronic control systems, automotive, and semiconductors. This includes assembly and testing lines for various sensors and smart chassis by wire control production line solutions. Our robust testing services offer a plethora of testing options, data simulation collection, and beyond.
Q2: Where is your company located?
A: HOLS proudly establishes its headquarters in Suzhou, where we also house our manufacturing facilities. Additionally, we operate three offices within the region and have strategically placed two overseas offices in Germany and the USA.
Q3: How long does it take to produce the machine?
A: Our meticulously customized products are designed to meet individual client needs, with the lead time for standard equipment delivery typically being one month from order receipt. For non-standard production lines, the process from initial design confirmation to delivery generally spans approximately three months.
Q4: If we don't know how to use the machine, will your company teach us?
A: Absolutely. We warmly welcome your team to our factory, where our engineers will provide comprehensive operational training until you reach proficiency in operating the equipment. If visiting poses a challenge, rest assured, we also extend our support through online services.
Q5: What should we do when equipment malfunctions?
A: 1. Enjoy 24/7 expert support: Our dedicated engineers are on standby around the clock, ready to swiftly identify and resolve issues, ensuring minimal disruption to your operations.
2. Benefit from a one-year comprehensive warranty: Our equipment comes with a 12-month warranty covering material defects under normal operation. Eligible repairs entail free replacement parts, with exceptions for intentional damage or unauthorized modifications.