Q1: What products does your company have?
A: At HOLS, we excel in intelligent manufacturing, focusing on three main areas: customized production lines, an array of standard products, and comprehensive testing services. Our standard products feature dispensing machines, potting machines, curing equipment, and related innovations. Customized production lines are crafted to meet specific client needs, primarily serving sectors such as new energy motors, electronic control systems, and automotive and semiconductor industries. This includes assembly and testing lines for diverse sensors and intelligent chassis by wire control solutions. Our extensive testing services offer a wide range of testing options, data simulation collection, and more.
Q2: Where is your company located?
A: HOLS proudly anchors its headquarters in Suzhou, where we also house our manufacturing facilities. In addition, we operate three regional offices and strategically positioned overseas offices in Germany and the USA.
Q3: How long does it take to produce the machine?
A: Recognizing that our products are meticulously tailored to meet unique client specifications, the lead time for standard equipment delivery is typically one month from order receipt. For non-standard production lines, from initial design confirmation to delivery, the process generally spans approximately three months.
Q4: If we don't know how to use the machine, will your company teach us?
A: Certainly. We warmly invite your team to our factory, where our engineers will provide detailed operational training until you are proficient in using the equipment. If visiting is challenging, we offer comprehensive support through online services.
Q5: What should we do when equipment malfunctions?
A: 1. Enjoy 24/7 expert support: Our dedicated engineers are available around the clock, ready to swiftly diagnose and fix issues, ensuring minimal disruption to your operations.
2. Benefit from a one-year comprehensive warranty: Our equipment comes with a 12-month warranty covering material defects under normal operation. Eligible repairs entail free replacement parts, with exceptions for intentional damage or unauthorized modifications.