Q1: What products does your company have?
A: HOLS is at the forefront of intelligent manufacturing, with our business spanning three primary domains: customized production lines, standard products, and testing services. Our standard offerings include dispensing machines, potting machines, curing equipment, and related products. Our customized production lines are meticulously tailored automated systems based on client specifications, primarily encompassing new energy motors and electronic control systems, automotive, and electronic semiconductor products. These include assembly and testing lines for various sensors, intelligent chassis by-wire control production line solutions (such as brake by wire, steer by wire, suspension by wire), new energy motor production lines, and IGBT frame dispensing and curing production lines.
Q2: Where is your company located?
A: HOLS proudly calls Suzhou its headquarters, with manufacturing bases in Suzhou and three additional offices. We have established two overseas offices located in Germany and Mexico. Our commitment is unwavering in delivering high-quality products and services to customers worldwide.
Q3: How long does it take to produce the machine?
A: As our products are bespoke to our customers' specifications, the delivery of standard equipment takes approximately one month from order receipt. For non-standard production lines, the process from initial design confirmation to delivery spans.
Q4: If we don't know how to use it after purchasing the machine, will your company teach us?
A: Absolutely. We cordially invite you to visit our factory with your team. Our skilled engineers will provide thorough operational training until you can operate the equipment proficiently. Should visiting our company be inconvenient, we also offer comprehensive online support services.
Q5: What should we do when equipment malfunctions?
A: 1. 24/7 Expert Support: Our team of engineers is available around the clock to swiftly diagnose and resolve issues, ensuring minimal disruption to your operations.
2. One-Year Comprehensive Warranty: All equipment benefits from a 12-month warranty against material defects under normal operating conditions. Eligible repairs include complimentary replacement parts (exclusions: intentional damage or unauthorized modifications).
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