Q1: What products does your company have?
A: At HOLS, we are at the forefront of intelligent manufacturing, focusing on three pivotal areas: bespoke production lines, an extensive range of standard products, and all-encompassing testing services. Our standard offerings include state-of-the-art dispensing machines, advanced potting machines, innovative curing equipment, and more. The customized production lines are expertly crafted to fulfill unique customer specifications, particularly benefiting industries such as new energy motors, electronic control systems, automotive, and semiconductors. This includes sophisticated assembly and testing lines for diverse sensors and the cutting-edge intelligent chassis by wire control production line solutions.
Q2: Where is your company located?
A: HOLS takes pride in anchoring its headquarters in Suzhou, which also houses our state-of-the-art manufacturing facilities. Moreover, we operate three offices within this vibrant region, strategically complemented by our overseas offices in Germany and the USA, ensuring a global reach.
Q3: How long does it take to produce the machine?
A: Our products are meticulously tailored to satisfy individual client demands, resulting in a lead time of about one month for standard equipment deliveries from order receipt. For our non-standard production lines, the journey from initial design confirmation through to delivery typically spans approximately three months.
Q4: If we don't know how to use the machine, will your company teach us?
A: Absolutely. We warmly invite your team to visit our factory, where our expert engineers will provide thorough operational guidance until you master the equipment with confidence. Should a visit be impractical, fear not, as we extend our support through our robust online services.
Q5: What should we do when equipment malfunctions?
A: 1. Experience 24/7 expert support: Our dedicated engineers are available around the clock, swiftly diagnosing and resolving issues to ensure minimal disruption to your operations.
2. Enjoy a comprehensive one-year warranty: Our equipment comes with a 12-month warranty that covers material defects under normal operation. Qualified repairs include free replacement parts, excluding cases of intentional damage or unauthorized modifications.
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