Q1: What products does your company have?
A: HOLS specializes in intelligent manufacturing with three main business areas: tailored production lines, standard products, and testing services. Standard products encompass dispensing machines, potting machines, curing equipment, and related products. Customized production lines are automated solutions tailored to client specifications, primarily for new energy motors and electronic control systems, automotive, and electronic semiconductor products. Examples include assembly and testing lines for various sensors, intelligent chassis-by-wire control production line solutions (brake-by-wire, steer-by-wire, suspension-by-wire, etc.), new energy motor production lines, and IGBT frame dispensing and curing production lines. Testing services offer a wide array of testing, data simulation collection, and other services.
Q2: Where is your company located?
A: HOLS is headquartered in the bustling city of Suzhou, with manufacturing bases there and three offices. Additionally, we operate two international offices in Germany and Mexico, ensuring our commitment to delivering superior products and services to customers worldwide.
Q3: How long does it take to produce the machine?
A: As our products are customized based on client needs, standard equipment is delivered approximately one month after order receipt. For non-standard production lines, the timeline extends to about three months from initial design confirmation to delivery.
Q4: If we don't know how to use it after purchasing the machine, will your company teach us?
A: Absolutely. We warmly invite you to send a team to our factory. Our skilled engineers will provide comprehensive operational training until you can proficiently use the equipment. If visiting us is inconvenient, we also offer robust online support services.
Q5: What should we do when equipment malfunctions?
A: 1. 24/7 Expert Support: Our engineers are on standby around the clock, ready to swiftly identify and resolve any issues, minimizing operational disruptions.
2. One-Year Comprehensive Warranty: All equipment is backed by a 12-month warranty against material defects under normal operation. Eligible repairs include free replacement parts, excluding damage from intentional misuse or unauthorized modifications.