Q1: What products does your company have?
A: At HOLS, we specialize in intelligent manufacturing, focusing on three main business areas: customized production lines, standard products, and testing services. Our standard products include dispensing machines, potting machines, curing equipment, and more. Our customized automated production lines are tailored to customer specifications, primarily serving sectors like new energy motors and electronic control systems, as well as automotive and electronic semiconductor products. Notable examples include assembly and testing lines for various sensors, intelligent chassis by wire control production line solutions (such as brake by wire, steer by wire, suspension by wire), new energy motor production lines, and IGBT frame dispensing and curing production lines.
Q2: Where is your company located?
A: HOLS is proudly headquartered in Suzhou, with additional manufacturing bases in Suzhou and three regional offices. We also have two international offices located in Germany and Mexico, underscoring our commitment to delivering top-tier products and services to customers worldwide.
Q3: How long does it take to produce the machine?
A: Our production timelines are tailored to meet customer-specific demands. Standard equipment generally takes about one month from order reception to delivery. For non-standard production lines, the process from initial design confirmation to delivery spans approximately three months.
Q4: If we don't know how to use it after purchasing the machine, will your company teach us?
A: Absolutely. We warmly invite you to send a team to our factory, where our engineers will provide comprehensive operational training until you master the equipment. If visiting us is not feasible, we offer robust online support services to assist you.
Q5: What should we do when equipment malfunctions?
A: 1. 24/7 Expert Support: Our engineers are available around the clock, ready to swiftly diagnose and resolve any issues, ensuring minimal disruption to your operations.
2. One-Year Comprehensive Warranty: Our equipment includes a 12-month warranty against material defects under normal usage. Qualified repairs come with complimentary replacement parts, excluding cases of intentional damage or unauthorized modifications.