Q1: What products does your company have?
A: At HOLS, we are at the forefront of intelligent manufacturing, specializing in three main areas: customized production lines, an array of standard products, and comprehensive testing services. Our standard offerings include dispensing machines, potting machines, curing equipment, and related innovations. Tailored production lines are crafted to meet specific customer demands, serving industries such as new energy motors, electronic control systems, automotive, and semiconductors. This encompasses assembly and testing lines for diverse sensors and intelligent chassis by wire control solutions. Our robust testing services provide a wide range of testing options, data simulation collection, and more.
Q2: Where is your company located?
A: HOLS proudly anchors its headquarters in the vibrant city of Suzhou, where our manufacturing facilities are located. We also operate three regional offices and have strategically positioned two overseas offices in Germany and the USA.
Q3: How long does it take to produce the machine?
A: Each of our products is intricately customized to meet unique client specifications, with a typical lead time of one month for standard equipment from order to delivery. For non-standard production lines, from initial design approval to delivery, the timeline extends to approximately three months.
Q4: If we don't know how to use the machine, will your company teach us?
A: Absolutely. We warmly welcome your team to our factory, where our expert engineers will provide thorough operational training until you are proficient in using the equipment. If visiting is not feasible, we offer robust online support to ensure you receive the guidance you need.
Q5: What should we do when equipment malfunctions?
A: 1. Enjoy our 24/7 expert support: Our dedicated engineers are available around the clock to swiftly diagnose and resolve issues, minimizing operational disruptions.
2. Take advantage of a one-year comprehensive warranty: Our equipment comes with a 12-month warranty covering material defects under normal operating conditions. Eligible repairs include free replacement parts, excluding cases of intentional damage or unauthorized modifications.