Q1: What products does your company have?
A: HOLS excels in intelligent manufacturing, offering a diverse spectrum encompassing three main areas: tailor-made production lines, a selection of standard products, and extensive testing services. Our standard offerings include dispensing machines, potting machines, curing equipment, and related innovations. The custom production lines are crafted to meet the specific needs of our clients, primarily serving industries such as new energy motors, electronic control systems, and the automotive and semiconductor sectors. This includes assembly and testing lines for various sensors and state-of-the-art intelligent chassis by wire control production line solutions. Our comprehensive testing services provide an array of testing options, data simulation collection, and more.
Q2: Where is your company located?
A: HOLS is proudly headquartered in Suzhou, where our manufacturing facilities are also located. We further extend our presence with three local offices and strategically situated international offices in Germany and the USA.
Q3: How long does it take to produce the machine?
A: Tailored to meet the unique requirements of our clients, our standard equipment delivery typically takes one month from order receipt. For non-standard production lines, the process from initial design to delivery usually spans around three months.
Q4: If we don't know how to use the machine, will your company teach us?
A: Absolutely. We warmly welcome your team to our factory, where our skilled engineers will provide in-depth operational training until you gain proficiency in using the equipment. If visiting isn't feasible, rest assured, we also offer robust online support.
Q5: What should we do when equipment malfunctions?
A: 1. Enjoy 24/7 expert support: Our team of dedicated engineers is available around the clock, ready to swiftly diagnose and resolve any issues, ensuring minimal operational interruptions.
2. Benefit from a one-year comprehensive warranty: Our equipment comes with a 12-month warranty covering material defects under normal operation. Eligible repairs entail free replacement parts, with exceptions for intentional damage or unauthorized modifications.
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