Q1: What products does your company have?
A: HOLS specializes in intelligent manufacturing, with company operations divided into three main areas: customized production lines, standard products, and testing services. Our standard products feature dispensing machines, potting machines, curing equipment, and related offerings. Customized production lines are tailored automated systems designed to meet specific customer demands, primarily involving new energy motors and electronic control systems, as well as automotive and electronic semiconductor-related products. This includes assembly and testing lines for various sensors, intelligent chassis by wire control production line solutions (brake by wire, steer by wire, suspension by wire, etc.), new energy motor production lines, and IGBT frame dispensing and curing production lines.
Q2: Where is your company located?
A: HOLS is headquartered in Suzhou, with manufacturing bases located in Suzhou and three additional offices. We also maintain two international offices in Germany and Mexico, dedicated to delivering premier products and services to our global clientele.
Q3: How long does it take to produce the machine?
A: As our products are uniquely customized to align with customers' specifications, delivery for standard equipment typically takes about one month from order receipt. For non-standard production lines, from initial design confirmation to delivery, the process takes approximately three months.
Q4: If we don't know how to use it after purchasing the machine, will your company teach us?
A: Absolutely. We warmly invite you to send a team to our factory, where our seasoned engineers will provide comprehensive operational guidance to ensure you can operate the equipment proficiently. For those unable to visit, we offer robust online support services.
Q5: What should we do when equipment malfunctions?
A: 1. 24/7 expert support: Our dedicated engineers are on standby around the clock, ready to swiftly identify and resolve issues, ensuring minimal disruption to your operations.
2. One-year comprehensive warranty: All equipment is backed by a 12-month warranty covering material defects under normal usage. Eligible repairs include complimentary replacement parts (exceptions: intentional damage or unauthorized modifications).