Q1: What products does your company have?
A: At HOLS, we are leaders in intelligent manufacturing, focusing on three primary areas: bespoke production lines, a selection of standard products, and comprehensive testing services. Our standard products feature dispensing machines, potting machines, and curing equipment among other innovative solutions. Our customized production lines are designed to meet the specific needs of customers in sectors such as new energy motors, electronic control systems, and automotive and semiconductor industries. This includes assembly and testing lines for a variety of sensors and intelligent chassis by wire control production line solutions. Our extensive testing services offer diverse testing options, data simulation collection, and additional support.
Q2: Where is your company located?
A: HOLS proudly anchors its headquarters in Suzhou, where our manufacturing facilities are also located. We further extend our reach with three regional offices and strategically located overseas offices in Germany and the USA.
Q3: How long does it take to produce the machine?
A: As our products are meticulously customized to match specific client needs, the lead time for standard equipment delivery is typically one month from order receipt. For non-standard production lines, the process from initial design confirmation to delivery generally spans about three months.
Q4: If we don't know how to use the machine, will your company teach us?
A: Absolutely. We warmly welcome your team to our factory, where our experts will provide thorough operational guidance until you are proficient with the equipment. If visiting us is inconvenient, we offer full support through our online services as well.
Q5: What should we do when equipment malfunctions?
A: 1. Experience 24/7 expert assistance: Our dedicated engineers are available around the clock to swiftly identify and resolve any issues, ensuring minimal disruption to your operations.
2. Enjoy a comprehensive one-year warranty: Our equipment includes a 12-month warranty that covers material defects under normal use. Eligible repairs include free replacement parts, except in cases of intentional damage or unauthorized modifications.