Q1: What products does your company have?
A: HOLS focus on intelligent manufacturing, company business mainly has three parts: customized production line, standard products, and testing services. Among them, the standard products include dispensing machine, potting machine, curing equipment, and related products. Customized production lines are customized automated production lines according to customer requirements, mainly involving new energy motors and electronic control systems, automotive and electronic semiconductor related products. Such as assembly and testing lines for various sensors, intelligent chassis by wire control production lines solutions etc. The testing services mainly provides various testing, data simulation collection and other services.
Q2: Where is your company located?
A: HOLS is headquartered in Suzhou, with manufacturing bases in Suzhou and three offices. Meanwhile, two overseas offices are located in Germany and Mexico. Committed to providing high-quality products and services to our customers worldwide.
Q3: How long does it take to produce the machine?
A: Because our products are customized based on customers' demands, it takes about one month for standard equipment to be delivered from receiving an order. It takes approximately three months for a non-standard production line from the initial confirmation of design to delivery.
Q4: If we don't know how to use it after purchasing the machine, will your company teach us?
A: Sure. We warmly welcome you to send a team to visit our factory. Our engineers will provide operational guidance until you can fluently operate the equipment. If visiting our company inconvenient for you, we also offer online support services.
Q5: What should we do when equipment malfunctions?
A: 1. 24/7 expert support: our engineers remain on standby around the clock to deliver swift issue identification and resolution, ensuring minimal operational disruption.
2. One-year comprehensive warranty: all equipment is covered by a 12-month warranty against material defects under normal operation. Qualifying repairs include free replacement parts (exclusions: intentional damage/unauthorized modifications).
3. Operational documentation: a complimentary user manual is provided for seamless system integration and standardized maintenance procedures.
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