Q1: What products does your company have?
A: At HOLS, we excel in intelligent manufacturing, focusing on three core areas: customized production lines, an array of standard products, and comprehensive testing services. Our standard offerings include dispensing machines, potting machines, curing equipment, and related innovations. The customized production lines are meticulously crafted to fulfill specific customer needs, predominantly serving sectors like new energy motors, electronic control systems, and automotive and semiconductor industries. This encompasses assembly and testing lines for various sensors and intelligent chassis by wire control production line solutions.
Q2: Where is your company located?
A: HOLS proudly establishes its headquarters in Suzhou, where our manufacturing facilities are also located. Additionally, we operate three regional offices and have strategically placed two overseas offices in Germany and the USA to enhance our global reach.
Q3: How long does it take to produce the machine?
A: As our products are expertly tailored to individual client specifications, the lead time for standard equipment delivery is generally one month from the order receipt. For non-standard production lines, the timeline from initial design confirmation to delivery is approximately three months.
Q4: If we don't know how to use the machine, will your company teach us?
A: Certainly. We warmly welcome your team to our factory, where our engineers will offer thorough operational training until full proficiency is achieved in managing the equipment. Should visiting us be inconvenient, we also offer comprehensive support through online services.
Q5: What should we do when equipment malfunctions?
A: 1. Revel in 24/7 expert support: Our team of dedicated engineers is always on alert, providing seamless assistance whenever you need it. They are poised to swiftly diagnose and rectify any issues, guaranteeing minimal interruption to your operations and maximum peace of mind.
2. Take advantage of a one-year comprehensive warranty: Our state-of-the-art equipment is backed by a robust 12-month warranty, meticulously covering material defects under standard operating conditions. Should repairs be necessary, enjoy free replacement parts, except in cases of intentional harm or unauthorized alterations.