Q1: What products does your company have?
A: At HOLS, we specialize in intelligent manufacturing with three key business sectors: customized production lines, standard products, and testing services. Our standard product lineup features dispensing machines, potting machines, curing equipment, and related offerings. Customized production lines are tailored to customer specifications, focusing on new energy motors, electronic control systems, as well as automotive and electronic semiconductor-related products, including sensor assembly and testing lines and intelligent chassis by wire control solutions. Our testing services offer comprehensive testing, data simulation collection, and more.
Q2: Where is your company located?
A: HOLS proudly operates from our headquarters in Suzhou, supported by manufacturing bases in Suzhou and three additional offices. Our international reach includes offices in Germany and Mexico, reaffirming our commitment to delivering exceptional products and services to our global clientele.
Q3: How long does it take to produce the machine?
A: Our production timelines are tailored to meet the unique demands of our clients. For standard equipment, delivery is typically achieved within one month following order receipt. Non-standard production lines require approximately three months from initial design confirmation to final delivery, ensuring precision and quality.
Q4: If we don't know how to use it after purchasing the machine, will your company teach us?
A: Absolutely. We encourage you to visit our factory with your team, where our engineers will provide comprehensive operational guidance until you master the equipment. For those unable to visit, we extend our support through online services to ensure you receive the necessary assistance.
Q5: What should we do when equipment malfunctions?
A: 1. Enjoy 24/7 expert support with our engineers ready to swiftly identify and resolve issues, minimizing any operational downtime you may encounter.
2. Benefit from our one-year comprehensive warranty, covering all equipment against material defects under normal use. Eligible repairs come with free replacement parts, excluding cases of intentional damage or unauthorized modifications.