Q1: What products does your company have?
A: At HOLS, we specialize in intelligent manufacturing, and our business is primarily divided into three segments: customized production lines, standard products, and testing services. Our standard product line features dispensing machines, potting machines, curing equipment, and related products. We also offer bespoke automated production lines tailored to customer specifications, primarily focusing on new energy motors, electronic control systems, automotive, and electronic semiconductor products. This includes assembly and testing lines for various sensors and intelligent chassis by wire control production line solutions. Our testing services provide comprehensive testing, data simulation collection, and other critical services.
Q2: Where is your company located?
A: HOLS is proudly headquartered in Suzhou, with manufacturing bases in Suzhou and three additional offices. We also have two international offices located in Germany and Mexico, dedicated to delivering high-quality products and exemplary services to our global clientele.
Q3: How long does it take to produce the machine?
A: Since our products are customized to meet specific customer requirements, standard equipment is typically delivered within one month of order receipt. For non-standard production lines, from the initial design confirmation to delivery, the process generally takes about three months.
Q4: If we don't know how to use it after purchasing the machine, will your company teach us?
A: Absolutely. We warmly invite you to send a team to our factory, where our skilled engineers will provide comprehensive operational training until you can confidently operate the equipment. For those unable to visit, we also offer robust online support services.
Q5: What should we do when equipment malfunctions?
A: 1. 24/7 expert support: Our engineers are on standby around the clock, ready to swiftly identify and resolve issues, ensuring minimal disruption to your operations.
2. One-year comprehensive warranty: All of our equipment is backed by a 12-month warranty against material defects under normal usage conditions. This warranty covers qualifying repairs, including free replacement parts, with exclusions for intentional damage or unauthorized modifications.
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