Q1: What products does your company have?
A: HOLS excels in intelligent manufacturing with a business focus on three main areas: customized production lines, standard products, and testing services. Our standard products feature dispensing machines, potting machines, curing equipment, and more. Our customized production lines are tailored to specific customer requirements, mainly for new energy motors, electronic control systems, automotive, and electronic semiconductor products, including sensor assembly and testing lines and intelligent chassis by wire control production line solutions. Testing services include various testing, data simulation collection, and more.
Q2: Where is your company located?
A: HOLS is proudly headquartered in Suzhou, with manufacturing bases in Suzhou and three additional offices. We also have two overseas offices in Germany and Mexico, dedicated to providing high-quality products and services to our global clientele.
Q3: How long does it take to produce the machine?
A: As our offerings are customized based on customer demands, standard equipment takes about one month from order receipt to delivery. Non-standard production lines require approximately three months from initial design confirmation to delivery.
Q4: If we don't know how to use it after purchasing the machine, will your company teach us?
A: Certainly. We warmly invite you to send a team to our factory where our expert engineers will provide comprehensive operational guidance until you are proficient with the equipment. Should visiting our company be inconvenient, we also offer robust online support services.
Q5: What should we do when equipment malfunctions?
A: 1. 24/7 expert support: Our engineers are on standby around the clock, ready to swiftly identify and resolve issues, ensuring minimal disruption to your operations.
2. One-year comprehensive warranty: all equipment is covered by a 12-month warranty against material defects under normal operation. Qualifying repairs include free replacement parts (exclusions: intentional damage/unauthorized modifications).