Q1: What products does your company have?
A: At HOLS, we are pioneers in intelligent manufacturing, focusing on three primary domains: bespoke production lines, a wide range of standard products, and all-encompassing testing services. Our standard products include innovations such as dispensing machines, potting machines, and curing equipment. Our tailored production lines address specific customer needs, serving industries like new energy motors, electronic control systems, and automotive and semiconductor sectors. This encompasses assembly and testing lines for a variety of sensors, and innovative solutions for intelligent chassis by wire control production lines. Our comprehensive testing services offer an array of testing options and data simulation collection.
Q2: Where is your company located?
A: HOLS proudly calls Suzhou its home, where our headquarters and manufacturing facilities are located. We also boast three regional offices and have strategically established two international offices in Germany and the USA.
Q3: How long does it take to produce the machine?
A: Our products are expertly tailored to meet each client's unique requirements, with a typical lead time of one month for standard equipment delivery from order receipt. For custom production lines, the journey from initial design to delivery usually spans a comprehensive three-month period.
Q4: If we don't know how to use the machine, will your company teach us?
A: Certainly. We warmly welcome your team to our facility, where our skilled engineers will provide extensive operational training until your team achieves complete proficiency. If visiting us is not feasible, we are pleased to offer our unwavering support through comprehensive online services.
Q5: What should we do when equipment malfunctions?
A: 1. Experience unmatched 24/7 expert support: Our dedicated engineers are available round-the-clock, ready to swiftly diagnose and resolve any issues, ensuring minimal disruption to your operations.
2. Avail a robust one-year comprehensive warranty: Our equipment is backed by a 12-month warranty covering material defects under normal operating conditions. Eligible repairs include free replacement parts, excluding cases of intentional damage or unauthorized alterations.