Q1: What products does your company have?
A: At HOLS, we excel in the field of intelligent manufacturing, offering a spectrum of solutions across three main sectors: bespoke production lines, a diverse array of standard products, and comprehensive testing services. Our standard offerings include dispensing machines, potting machines, curing equipment, and related cutting-edge solutions. Our custom production lines are crafted to meet unique customer needs, predominantly catering to new energy motors, electronic control systems, and the automotive and semiconductor industries. This encompasses assembly and testing lines for various sensors and intelligent chassis control production line solutions. Our robust testing services provide diverse testing options, data simulation collection, and more.
Q2: Where is your company located?
A: HOLS proudly anchors its headquarters in Suzhou, where we house our manufacturing facilities. In addition, we operate three regional offices and have strategically placed two overseas offices in Germany and the USA to serve our global clientele.
Q3: How long does it take to produce the machine?
A: Our products are tailored with meticulous precision to meet each client's unique requirements. The standard equipment delivery typically occurs one month after order receipt. For non-standard production lines, the timeline from initial design confirmation to delivery generally spans approximately three months.
Q4: If we don't know how to use the machine, will your company teach us?
A: Certainly. We warmly welcome your team to our factory, where our skilled engineers will provide thorough operational training until you are proficient in using the equipment. If visiting us is not feasible, we offer comprehensive support through our online services.
Q5: What should we do when equipment malfunctions?
A: 1. Avail 24/7 expert support: Our dedicated engineering team is available around the clock, ready to swiftly diagnose and resolve any issues, ensuring minimal disruption to your operations.
2. Leverage a one-year comprehensive warranty: Our equipment comes with a 12-month warranty that covers material defects under normal operating conditions. Eligible repairs include free replacement parts, with exceptions for intentional damage or unauthorized modifications.
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