Q1: What products does your company have?
A: HOLS specializes in intelligent manufacturing with a triad of business segments: customized production lines, standard products, and testing services. Our standard offerings include dispensing machines, potting machines, curing equipment, and related products. Customized production lines are tailored to customer specifications, focusing on new energy motors, electronic control systems, and automotive and electronic semiconductor products. This includes assembly and testing lines for various sensors and intelligent chassis by-wire control production lines. Our testing services offer comprehensive testing, data simulation collection, and more.
Q2: Where is your company located?
A: HOLS is proudly headquartered in Suzhou, with manufacturing bases in the same city and three additional offices. Our international presence includes offices in Germany and Mexico, reflecting our commitment to delivering exceptional products and services globally.
Q3: How long does it take to produce the machine?
A: Our production timeline is tailored to fit customer demands. For standard equipment, expect delivery within one month from order receipt. Non-standard production lines take approximately three months from initial design confirmation to delivery, ensuring precision and quality.
Q4: If we don't know how to use it after purchasing the machine, will your company teach us?
A: Absolutely. We warmly invite you to send a team to our factory, where our skilled engineers will provide comprehensive operational guidance until you're proficient with the equipment. If visiting is not feasible, we offer robust online support services for your convenience.
Q5: What should we do when equipment malfunctions?
A: 1. Experience 24/7 expert support with our engineers ready to provide rapid issue identification and resolution, minimizing operational downtime.
2. Benefit from a one-year comprehensive warranty, covering any material defects under normal operation. Our warranty includes free replacement parts for qualifying repairs (note: excludes intentional damage or unauthorized modifications).