Q1: What products does your company have?
A: At HOLS, we excel in intelligent manufacturing with three core business areas: tailored production lines, standard products, and testing services. Our standard offerings include state-of-the-art dispensing machines, potting machines, curing equipment, and more. Custom production lines are meticulously crafted to meet customer specifications, focusing on new energy motors, electronic control systems, and semiconductor applications. This includes assembly and testing lines for sensors and innovative chassis by wire control solutions. Our testing services provide comprehensive testing, data simulation, and collection services.
Q2: Where is your company located?
A: HOLS is proudly headquartered in Suzhou, boasting manufacturing bases in Suzhou and three additional offices. Additionally, our global reach includes two overseas offices in Germany and Mexico, ensuring we deliver top-tier products and services to clients worldwide.
Q3: How long does it take to produce the machine?
A: As our products are custom-tailored to meet our clients' specific needs, standard equipment is ready for delivery roughly one month from order reception. For non-standard production lines, the timeline extends to approximately three months from initial design confirmation to delivery.
Q4: If we don't know how to use it after purchasing the machine, will your company teach us?
A: Absolutely. We invite you to visit our factory, where our skilled engineers will provide comprehensive operational training until mastery is achieved. If visiting is not feasible, we also offer robust online support services.
Q5: What should we do when equipment malfunctions?
A: 1. Around-the-clock expert support: Our dedicated engineers are available 24/7, ready to swiftly identify and resolve issues, minimizing operational disruptions.
2. Comprehensive one-year warranty: All equipment comes with a 12-month warranty against material defects under normal use. Qualifying repairs include complimentary replacement parts, excluding cases of intentional damage or unauthorized modifications.
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