Q1: What products does your company have?
A: HOLS specializes in intelligent manufacturing with three main business areas: customized production lines, standard products, and testing services. Standard products include dispensing machines, potting machines, curing equipment, and related items. Customized production lines are automated systems tailored to customer needs, primarily for new energy motors, electronic control systems, automotive, and electronic semiconductor products. Examples include assembly and testing lines for various sensors and intelligent chassis by wire control production line solutions. Testing services offer a range of testing, data simulation collection, and other services.
Q2: Where is your company located?
A: HOLS is headquartered in vibrant Suzhou, with state-of-the-art manufacturing bases in Suzhou and three strategic offices. Furthermore, we have two international offices in Germany and Mexico, all dedicated to delivering high-quality products and unparalleled services to our global clientele.
Q3: How long does it take to produce the machine?
A: As our products are customized based on customers' demands, it typically takes about one month for standard equipment to be delivered after receiving an order. For a non-standard production line, it takes approximately three months from initial design confirmation to final delivery.
Q4: If we don't know how to use it after purchasing the machine, will your company teach us?
A: Absolutely. We cordially invite your team to visit our factory, where our engineers will offer comprehensive operational guidance until you are proficient in operating the equipment. If visiting us is inconvenient, we also provide robust online support services.
Q5: What should we do when equipment malfunctions?
A: 1. 24/7 expert support: Our expert engineers are always on standby to swiftly identify and resolve issues, ensuring minimal disruption to your operations.
2. One-year comprehensive warranty: All equipment comes with a 12-month warranty covering material defects under normal operation. Eligible repairs include free replacement parts (exclusions: intentional damage/unauthorized modifications).
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