Q1: What products does your company have?
A: At HOLS, we are pioneers in the realm of intelligent manufacturing, with our business focusing on three main pillars: bespoke production lines, standard product offerings, and comprehensive testing services. Our standard products encompass dispensing machines, potting machines, curing equipment, and related apparatus. Our bespoke production lines are tailor-made to customer specifications, particularly in new energy motors and electronic control systems, as well as automotive and electronic semiconductor sectors. This includes assembly and testing lines for various sensors and innovative chassis by wire control production line solutions. Our testing services offer a wide spectrum of testing, data simulation, collection, and more.
Q2: Where is your company located?
A: HOLS proudly calls Suzhou its headquarters, with manufacturing facilities in the same city and three additional offices. We also extend our global reach with two international offices located in Germany and Mexico. Our commitment is to deliver superior products and services to our customers worldwide.
Q3: How long does it take to produce the machine?
A: Given that our products are custom-crafted to meet our clients' specific needs, the delivery timeline for standard equipment is approximately one month from order receipt. For non-standard production lines, the process from initial design confirmation to delivery spans roughly three months.
Q4: If we don't know how to use it after purchasing the machine, will your company teach us?
A: Absolutely. We warmly invite your team to visit our factory, where our skilled engineers will provide hands-on operational guidance until you are proficient in using the equipment. Should visiting us be inconvenient, we also offer comprehensive online support services.
Q5: What should we do when equipment malfunctions?
A: 1. 24/7 expert support: Our engineers are available around the clock to provide rapid issue diagnosis and resolution, ensuring minimal disruption to your operations.
2. One-year comprehensive warranty: Our equipment is backed by a 12-month warranty covering material defects under normal usage. Qualifying repairs include complimentary replacement parts (exclusions apply for intentional damage/unauthorized modifications).
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