Q1: What products does your company have?
A: At HOLS, we are at the forefront of intelligent manufacturing, offering an array of innovative solutions across three core domains: customized production lines, a suite of standard products, and expansive testing services. Our standard offerings include cutting-edge dispensing machines, potting machines, curing equipment, and more. Our bespoke production lines are crafted to meet unique client specifications, serving industries such as new energy motors, electronic controls, automotive, and semiconductors. This encompasses assembly and testing lines for various sensors and advanced by-wire control production line solutions. Furthermore, our comprehensive testing services provide diverse testing options, data simulation, and beyond.
Q2: Where is your company located?
A: HOLS proudly anchors its headquarters in Suzhou, where our state-of-the-art manufacturing facilities are also situated. In addition, we have three regional offices and two strategically positioned overseas branches in Germany and the USA.
Q3: How long does it take to produce the machine?
A: As our products are meticulously tailored to meet each client's specific needs, the lead time for standard equipment is generally one month post-order. For non-standard production lines, from design finalization to delivery, the timeline usually extends to about three months.
Q4: If we don't know how to use the machine, will your company teach us?
A: Absolutely. We warmly welcome your team to our factory, where our skilled engineers will provide thorough operational training until you achieve full mastery. If visiting is not feasible, we also offer comprehensive online support to ensure your success.
Q5: What should we do when equipment malfunctions?
A: 1. Enjoy 24/7 expert support: Our dedicated engineering team is available around the clock, ready to swiftly diagnose and resolve any issues, minimizing disruptions and ensuring seamless operations.
2. Benefit from a one-year comprehensive warranty: Our equipment comes with a 12-month warranty covering material defects under normal operation. Eligible repairs entail free replacement parts, with exceptions for intentional damage or unauthorized modifications.